Frequently Asked Questions

Our office and showroom is open from 8:30am-4:30pm, Monday to Friday, and the occasional Saturday

Installations are generally carried out between 7am and 5pm, Monday to Friday, and some Saturdays when required.

We provide window furnishing solutions to Canberra, Queanbeyan, surrounding regions, and throughout parts of NSW & Victoria. If you're outside our service area, please get in touch to discuss your requirements.

Yes! We offer complimentary in-home consultations. Our design experts bring product samples to you, take precise measurements, and offer personalised advice tailored to your space and style.

Installation times depend on the product and scope of your project. Most standard installations take between 1–2 hours per room. Our team will confirm a timeframe when booking your appointment.

All of our products come with manufacturer warranties, typically ranging from 2–5 years depending on the product type. Full details will be provided in your purchase documentation.

Depending on the product type, the time frame once we receive your deposit will generally be as follows:

• Blinds: 3 – 4 weeks
• Curtains: 4 – 6 weeks (provided there are no fabric delays)
• Shutters & Awnings: 6 – 8 weeks

Exterior products can vary in timeframe.

Please note: All products may experience extended lead times due to global supply chain delays.

Each product offers a different level of light control and privacy:

• SheerLine: A dual-layer fabric offering subtle light filtering with elegant softness.
• SheerScreen: Provides glare reduction and UV protection while maintaining outside views.
• SheerView: Designed for maximum visibility with minimal heat and light penetration—ideal for modern, open-plan spaces.

Yes. We offer shutters made from moisture-resistant materials such as PVC and aluminium, which are ideal for high-humidity spaces like bathrooms and laundries.

We offer a range of motorisation options, including remote control, smartphone app control, voice activation (Google/Alexa), and full home automation integration. Motorisation is available across blinds, curtains, and some shutter systems.

Cellular blinds have a honeycomb structure that traps air, acting as insulation for your windows. This helps regulate indoor temperatures and can reduce heating and cooling costs by up to 30%.

Preliminary measurements can be useful but aren’t required. Our consultants will take detailed, accurate measurements during your appointment to ensure a perfect fit.

Some basic products can be self-installed, but we highly recommend professional installation to guarantee the best finish and maintain your warranty coverage.

Please clear the area around your windows, remove any existing furnishings if possible, and ensure unobstructed access. We’ll confirm any special instructions when scheduling your install.

For high-sunlight areas, we recommend UV-resistant fabrics like blockout or sunscreen mesh, which minimise fading while protecting furniture from UV damage.

Curtains: Most are dry clean only—always check labels.
Roller blinds: Wipe gently with a damp cloth and mild detergent.
Plantation shutters: Dust with a microfibre cloth or wipe with a damp cloth.

For product-specific care, ask your consultant at installation or refer to the care guide provided.

Yes. We offer child- and pet-friendly fabrics, including cordless options, stain-resistant finishes, and durable materials designed to withstand everyday life.

Yes. Our awnings, external aluminium shutters, and Zip Screens are designed to withstand harsh Australian conditions. They’re made from UV-stabilised and corrosion-resistant materials to ensure long-lasting performance.

Our outdoor products are tested to withstand wind speeds of up to 50–70 km/h, depending on the model. For high-wind areas, we recommend reinforced options with locking systems for added durability.

A Lumex Louvered Opening Roof is a motorised roofing system with adjustable aluminium blades that rotate for light, shade, or full weather protection. Benefits include improved outdoor comfort, ventilation control, and year-round usability.

You can request a quote by booking a free consultation, calling us directly, or submitting a form through our Contact page. We'll assess your space and preferences to provide a detailed, tailored quote.

Yes, we offer financing options to help make your project more manageable. These include interest-free periods and flexible payment plans—please contact us for full details.

Pricing depends on several factors, including product type, window size, fabric or material choice, automation features, and installation complexity. Your consultant will explain how these influence the total cost during your appointment.